> ## Documentation Index
> Fetch the complete documentation index at: https://redbark.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Help center

> Quick answers to common questions about connections, transactions, syncs, and account eligibility.

Start with the symptom you can see. Each guide explains what Redbark controls, what your bank or destination controls, and what to try next.

## Popular guides

<Columns cols={2}>
  <Card title="Transactions are late or missing" icon="clock" href="/docs/help-center/transactions-late-or-missing">
    Check posting status, bank data availability, and the latest sync run.
  </Card>

  <Card title="A connection needs attention" icon="link-slash" href="/docs/help-center/connection-needs-attention">
    Understand Disconnected, Fetching, Stuck, and consent-related states.
  </Card>

  <Card title="An account is missing" icon="building-columns" href="/docs/help-center/missing-bank-accounts">
    Check whether the account was selected and made available by your bank.
  </Card>

  <Card title="Connect a business bank account" icon="briefcase" href="/docs/help-center/business-bank-accounts">
    Set up the sharing authority required by your bank.
  </Card>

  <Card title="Pending transactions" icon="hourglass-half" href="/docs/help-center/pending-transactions">
    Learn why Redbark waits for transactions to settle by default.
  </Card>

  <Card title="Duplicate transactions" icon="copy" href="/docs/help-center/duplicate-transactions">
    Check pending settings and other import paths before contacting support.
  </Card>
</Columns>

## Destinations and API

<Columns cols={2}>
  <Card title="Map YNAB categories" icon="tags" href="/docs/help-center/ynab-category-mapping">
    Choose how bank categories arrive in your YNAB budget.
  </Card>

  <Card title="Configure YNAB Payee and Memo" icon="table-columns" href="/docs/help-center/ynab-payee-and-memo">
    Control which Redbark fields populate each YNAB field.
  </Card>

  <Card title="Fix webhook deliveries" icon="webhook" href="/docs/help-center/webhook-delivery-failures">
    Diagnose response codes, timeouts, public reachability, and auto-disable.
  </Card>

  <Card title="Verify webhook signatures" icon="shield-check" href="/docs/help-center/webhook-signatures">
    Validate HMAC signatures against the raw request body.
  </Card>

  <Card title="Replay webhook data" icon="rotate" href="/docs/help-center/webhook-replay">
    Choose between Hard resync and Replay everything.
  </Card>

  <Card title="Fix API authentication" icon="key" href="/docs/help-center/api-authentication">
    Check the host, Bearer header, key status, version, and plan access.
  </Card>
</Columns>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How long do transactions take to appear?">
    Most posted transactions appear within a few hours to around 18 hours. Your bank or connection provider controls when new data becomes available. [Check a delayed transaction](/docs/help-center/transactions-late-or-missing).
  </Accordion>

  <Accordion title="Why is a pending transaction missing?">
    Redbark excludes pending transactions by default because banks can change their ID, amount, or description when they settle. [Learn about pending transactions](/docs/help-center/pending-transactions).
  </Accordion>

  <Accordion title="Can I connect a business bank account?">
    Yes, when your bank has enabled Open Banking sharing for the business profile and you have the required authority. [Set up a business account](/docs/help-center/business-bank-accounts).
  </Accordion>

  <Accordion title="Why can’t I see one of my bank accounts?">
    Redbark can only show accounts your bank or connection provider made available and that you selected during connection. [Check a missing account](/docs/help-center/missing-bank-accounts).
  </Accordion>

  <Accordion title="Does Refresh force my bank to publish new transactions?">
    No. Refresh starts the Redbark syncs that use the connection, but Redbark can only pull data already published by your bank or connection provider.
  </Accordion>

  <Accordion title="Can I connect an Australian American Express card?">
    Not yet. Australian Amex support depends on American Express completing its Consumer Data Right enrolment. [Read the availability guide](/docs/help-center/american-express-australia).
  </Accordion>

  <Accordion title="Can I use Redbark for my customers’ financial data?">
    No. Redbark and its API are for the account holder's own financial data. They are not a B2B, embedded, white-label, or hosted-consent service. [Read the permitted-use guide](/docs/help-center/business-and-customer-data).
  </Accordion>

  <Accordion title="Can I change how categories, Payee, and Memo arrive in YNAB?">
    Yes. Category mappings live on the sync's **Categories** tab. Payee and Memo source fields are configured on the YNAB destination. See [YNAB category mapping](/docs/help-center/ynab-category-mapping) and [YNAB Payee and Memo](/docs/help-center/ynab-payee-and-memo).
  </Accordion>

  <Accordion title="Why was my webhook disabled?">
    Redbark disables a webhook destination after a delivery batch fails. Open the sync's **Deliveries** tab to see the response code or network error before re-enabling it. [Troubleshoot webhook delivery](/docs/help-center/webhook-delivery-failures).
  </Accordion>

  <Accordion title="Why does my API key return 401 or 403?">
    A 401 means the key is missing or invalid. A 403 usually means the plan or key scope does not permit the request. [Check API authentication](/docs/help-center/api-authentication).
  </Accordion>
</AccordionGroup>

## Still need help?

Open **Support** in the Redbark app. Include what you expected, what happened, the affected bank or destination, and when you last saw a successful sync. Do not include passwords, access tokens, or full account numbers.